Customer Service

We strive to ship orders as quickly as possible. Most orders will be processed within 1-3 business days. Orders including a lithium battery will be processed within 2-5 business days.

Orders are shipped from Las Vegas, NV and are processed Monday through Friday. Orders placed after 12pm PST on Friday, or anytime on Saturday and Sunday, will be processed the following business day. Our warehouse is closed on weekends and U.S. holidays.

Shipping prices are based on shipping distance and order weight. Domestic orders can ship via USPS and FedEx. We ask all domestic orders to allow 7 - 10 business days for delivery. Express shipping options may take 2-4 business days in transit. Orders including a lithium battery may be in transit between 7 - 14 business days.

Yes, we ship internationally to most countries outside of the USA via DHL Express.

International customers are responsible for any associated customs tax, import duties, goods and services tax (GST), value added tax (VAT), or similar customs-related charges.

Please be aware that transit times can extend up to a month for delivery.

Yes, for all orders over $200 we offer free USA domestic shipping.

As long as the order has not been processed by our warehouse team, we are able to cancel or change your order/shipping address if needed.

Yes. We ship to APO, FPO, DPO and PO Boxes via USPS, which may take up to 15 days in transit depending on the location.

Yes, simply enter your promo code at checkout in the designated “discount code” area and hit apply.

You'll receive an email notification, complete with tracking information, once your order has been shipped.

If you've created an account, you can easily log in, select your order, and access the tracking information directly.

We accept returns up to 30 days after original delivery date.

Prior authorization from SLNT® is required before shipping any return. Returns are only accepted at our warehouse. An issued RMA (Return Merchandise Authorization) number is mandatory for all returns.

A return label will be provided for your convenience; however, the cost of return shipping will be deducted from your refund. Once the return label has been provided it must be sent within 7 days. This label will only facilitate a return within the United States. If your package is outside of the United States, we are unable to provide a return label.

Products MUST be in unused and in original condition. This includes original SLNT® labels, undamaged packaging, and all marketing materials.

If the original packaging or marketing contents need to be replaced, your refund amount may be reduced by a restocking fee up to 10%

Please allow approximately 1-2 weeks for return processing. You will receive a refund notification from us when your refund has been processed. We reserve the right to refuse returns or exchanges of items that are not in like-new condition.

Customers will not be refunded for the initial shipping costs paid when purchasing and the cost of the prepaid label will be deducted from the refund amount. Tax will be refunded in accordance with applicable law.

Refunds will take an additional 1-3 business days to credit back to your original form of payment.

In order to start a return, simply email the reason for your return to support@slnt.com.

Currently, we do not provide exchange services. If you wish to exchange your purchase, review the return instructions provided above.

In order to start a return, simply email the reason for your return to support@slnt.com.

Upon receipt and inspection of your return, you will be notified about the status of your refund.

Please allow approximately 1-2 weeks for return processing. You will receive a refund notification from us when your refund has been processed. We reserve the right to refuse returns or exchanges of items that are not in like-new condition.

Customers will not be refunded for the initial shipping costs paid when purchasing and the cost of the prepaid label will be deducted from the refund amount. Tax will be refunded in accordance with applicable law.

Refunds will take an additional 1-3 business days to credit back to your original form of payment.

We confidently stand behind the quality and effectiveness of our products with a 1-Year limited warranty. In the unlikely event that your product suffers from a manufacturing defect within this period, we promise to repair or replace it at no additional cost. Please note, our warranty does not cover damages resulting from misuse, improper handling, accidents, or unauthorized modifications.

To start a claim, simply email Support@slnt.com please include an explanation of the defect, along with photos or videos showcasing the issue.